marcus evans north america conferences

4th Utility Call Center Operational Excellence

Empowering Agents and Transforming into an Omni-Channel Contact Center to Surpass Customer Service and Enterprise Requirements

14-15 Sep 2016
Marriott at Vanderbilt University | Nashville, TN, United States of America

call back request
  1. Please enter your details to request call back on this event.

    Your details will be forwarded to the marketing manager and you will be contacted within 24 hours.

      Please enter required fields: *Required field

    9.  Get a new challenge



Conference Speakers

Cindy Martin
Call Center Manager
Berkeley Electric Cooperative, Inc.

Lisa Zuger
Manager, Customer Service, Water Distribution Operations
Water Canada

Joe Padgett
CCO, Director, Customer Care Operations
LCEC

Matt Parkhurst
Sr. Call Center Systems Analyst IVR / Self Service Team
Pacific Gas & Electric Company

Stephenie Howard
Director, Performance Management & Strategy
CenterPoint Energy

Ebony Whitby
Commercial Services Supervisor
Orlando Utility Commission

Sharon Daugherty
Call Handling Manger Alton Customer Service Center
American Water

Reese A. Hamilton
Director, Customer Service
Vectren Corporation

Social Media


   


Share